A banking/finance company is seeking a Bilingual Japanese/English Client Service Representative with experience in Corporate Banking to join their team in New York, NY. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). A bachelor’s degree, customer support or very high skills with office-related applications (Excel, Adobe Acrobat, etc.), and the ability to speak, read, and write Japanese are required. This is a full-time position, hybrid (2 days in office), exempt position with excellent benefits including 401k.
Bilingual Japanese/English Client Service Representative Duties:
-Explain how to use internet banking and related service to wholesale customer.
-Receive inquiries from customer via email and phone.
-Answer and address customer inquiries related to our cash management products.
-Create contract for our products implementation/amendment.
-Log customer data and inquiry information into proprietary system.
-Work with our partner bank to provide set up service support and troubleshooting issues.
-Manage customer entries into our billing database for the purpose of generating invoices.
-Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
-Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
-Work together and problem solve along with our product team to assist in resolving issues.
-Develop good knowledge of bank cash management products to provide assistance, support and customer service to TRBD sales team and corporate banking relationship managers.
-Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Bilingual Japanese/English Client Service Representative Skills:
-Must speak, read, and write Japanese
-Must have customer service experience at a Japanese company (corporate - no retail)
-Must have a bachelor's degree in a business or finance related major (economics, accounting, etc.)
-PC skills in Word, Excel
-Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact.
-Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****
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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 20 years. We have offices in Los Angeles, Chicago, Atlanta, Texas, New Jersey and Canada. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.
